Returns Made Easy 
We want you to be totally happy with every purchase you make from Mellcrest. If something’s not quite right, we’re here to help — quickly and without the hassle. 
 
Changed your mind? No problem. 
You have 14 days once your order arrives to decide if it’s right for you. If you change your mind during this time, you can return it for a full refund — no questions asked. Just make sure: 
The items are unused, undamaged, and 
Still in their original packaging. 
 
Returning something after 14 days? 
You can return most items within 30 days of purchase, but a few extra things to note: 
Returns after 14 days are at your own cost, unless we’ve made an error or the item is faulty. 
Items must be in a resaleable condition — that means clean, unused, undamaged, and in the original packaging. 
If an item arrives back at us damaged, used, or incomplete, we may not be able to offer a refund. 
 
How to return your item 
Give our friendly Customer Service team a ring on 01727 266822 or email us at [email protected]. 
We’ll give you a returns code — pop this inside the parcel. 
Return the goods using a reliable, insured courier — they’re your responsibility until they reach us. 
 
A few things we can’t take back 
Food items and anything personalised 
Special orders or items we don’t usually stock — check with us first 
Faulty items must be returned in their original condition. If they’ve been altered or tampered with, we may be unable to help. 
 
Getting your refund 
Refunds are issued to your original payment method. 
For account customers, we’ll apply a credit note instead. 
Please allow up to 14 days for the refund to be processed once we receive your return. 

Delivery Information 
We do our best to ensure every delivery is smooth, quick, and fuss-free because we know you have more important things to do than chase parcels. 

When will my order arrive? 
If everything is in stock, we’ll deliver within three working days of receiving your order.

If something’s temporarily out of stock, we’ll let you know straight away and give you the choice: 
Part delivery now, with the rest to follow, or 
Recommend an alternative product, or 
Wait until everything’s ready to send in one go.

Do you need something urgently or by a specific date? Call us on 01727 266822, and we’ll do everything we can to help. 

Where we deliver and how 
We deliver across the UK. Unless you tell us otherwise, we assume delivery can be made to the ground floor, with access for a 17-tonne vehicle. If there are any restrictions (e.g. narrow roads, no lift access, loading bay rules), please let us know when you place the order — we need to plan, and you’ll be responsible for any redelivery charges if we’re not informed. 
Deliveries are made Monday to Friday, during standard working hours. 

Delivery charges 
Standard delivery charges apply and are based on location and order size. 
We may charge extra for delivery to areas outside England, Wales, and the South East of Scotland — but we’ll always be transparent and tell you before dispatch. 
Prices may vary slightly from time to time. 

Delivery issues and damage 
Missing something? Let us know within 7 days of your delivery date, in writing, so that we can raise it with the courier. 
Item damaged or short? Report it within 3 days of receiving the goods. The sooner, the better. 
If no one’s around to sign for the delivery, the courier may try again the next working day. If that second attempt fails too, the parcel will be returned to us. We’ll happily re-send it, but we’ll ask you to cover the return charges first. 
 
Leaving goods without a signature 
If you ask us (or the courier) to leave goods somewhere safe, you take full responsibility once they’re dropped off. Proof of delivery from the courier counts as confirmation that it arrived. 
Questions? Give us a shout. 
Our Customer Service Team is here to help — call 01727 266822 or email [email protected] 

Mainland UK Carriage Terms

Standard Shipping (for orders £100 and under): £9.95
Shipping Saver (for orders between £101 and £300): £7.95
Free Shipping (for orders over £300): £0.00

Highlands & Islands of Scotland

Applicable Postcodes: AB31, AB33-AB38, AB45, AB52-AB56, FK17-FK21, HS1-HS9, IV1-IV3, IV10-IV32, IV36, IV40-IV56, IV99, KA27,

KA28, KW1-KW17, PA20-PA49, PA60-PA80, PH17-PH26, PH30-PH50.

Orders under £300 (excluding VAT) are charged £15.00.

Orders £300 - £500 (excluding VAT) are charged £30.00.

Orders £500- £750 (excluding VAT) are charged £60.00.

Orders £750 - £1000 (excluding VAT) are charged £100.00.

For orders over £1,000, please contact us directly, as charges may vary depending on the weight and size.

Important Shipping Notice

For all orders to these locations, please contact our customer service team on  01727 226 822

1) Republic of Ireland | Northern Ireland | Isle of Man (IM) | Isles of Scilly| Isle of Wight

2) Channel Islands | Scottish Islands | OHEB - Outer Hebrides

We're happy to help you find the best shipping solution. Just let us know, and we'll take care of the rest.

All other areas

Carriage Charge on application
 
VAT

Carriage and packing charge is classed as a service and as such is subject to VAT.

If you have any questions regarding our delivery information, please call our Customer Services Team on 01727 226822 or email us at [email protected].