Delivery Information

 All items in stock will be delivered within 3 working days from receipt of order. Items that are not in stock will be placed on backorder and sent to you shortly after they arrive. Don't hesitate to contact us if you need to receive your item(s) by a specific delivery date or if the order is urgent.

Delivery periods and dates are given in good faith but are not the subject of any warranty or condition. The Company does not accept any liability if delivery periods or dates are not met for any reason whatsoever. 


Suppose an item in your order is out of stock. In that case, we will advise/discuss whether you would like part shipment immediately or to wait until the entire order is available.

Non-delivery must be advised within 7 days and in writing to enable us to claim from the carrier.


Any shortage or damage on delivery must be reported to us immediately and confirmed in writing within 3 days. 

You agree to inform us of delivery difficulties at the point of order and agree to waive any additional charges levied on us due to delivery difficulties. We will assume (unless informed) that delivery can be made on a 17-tonne vehicle with level access for pallet delivery. Unfortunately for insurance reasons, we can only deliver to the ground floor.


Delivery charges are subject to variation without notice.

We reserve the right to apply extra delivery costs for delivery to areas outside England, Wales, and Scotland's South Eastern areas.

We shall not be held liable for any consequences of delayed delivery, loss, damage, or non-delivery that we are unrecoverable by the carrier.

A Proof of Delivery from the courier shall be taken as proof of delivery to your premises. We are not accountable for any failure of delivery where there is Proof of Delivery provided by the courier.


Clients will be entirely responsible for all goods left safe upon your instructions. This will be deemed proof of delivery.

There is nobody present to sign for the delivery. The shipment may be held at your local depot and attempted to deliver the following day again. Suppose the second attempted delivery is still not successful. In that case, the goods will be taken back to the depot and returned to Mellcrest. The customer agrees to indemnify us against any charges levied on us for the return of the goods. We will delay re-despatch to you until you have reimbursed us for the unauthorised return.

Regarding any delivery issues, don't hesitate to contact our Sales team on 01727 226822 or [email protected].

Mainland UK Carriage Terms

Orders under £300 (excluding VAT) we charge £7.95 per order.

Orders over £300 (excluding VAT) we supply free carriage.

Offshore Carriage Terms

The following areas outside of the UK Mainland destinations are subject to delivery charges as listed below:


Highlands & Islands of Scotland

Applicable Postcodes: AB31, AB33-AB38, AB45, AB52-AB56, FK17-FK21, HS1-HS9, IV1-IV3, IV10-IV32, IV36, IV40-IV56, IV99, KA27,

KA28, KW1-KW17, PA20-PA49, PA60-PA80, PH17-PH26, PH30-PH50.

Orders under £300 (excluding VAT) we charge £15.00 per order.

Orders £300 - £500 (excluding VAT) we charge £30.00 per order.

Orders £500- £750 (excluding VAT) we charge £60.00 per order.

Orders £750 - £1000 (excluding VAT) we charge £100.00 per order.

Orders over £1000 (excluding VAT) we supply free carriage.


Northern Ireland (BT), Isle of Man (IM) & Isles Of Scilly (TR)

Applicable Postcodes: BT1-BT94, IM1-IM9, IM99, TR21-TR25.

Orders under £300 (excluding VAT) we charge £30.00 per order.

Orders £300 - £500 (excluding VAT) we charge £60.00 per order.

Orders £500- £1000 (excluding VAT) we charge £120.00 per order.

Orders over £1000 (excluding VAT) we supply free carriage.


All other areas

Carriage Charge on application


Carriage and packing charge is classed as a service and as such is subject to VAT.

If you have any questions regarding our delivery information, please call our Customer Services Team on 01727 226822 or email us at [email protected].



Any items can be returned, and a partial/full refund or exchange will be provided, subject to the goods being returned in a full resalable condition. 

Should you wish to return any item(s) ordered or notify us of non-receipt, discrepancies or damaged goods, please email [email protected] within 10 working days from receipt of delivery. Please note that there may be a collection charge for any items returned.

Regarding any return or quality issues, please get in touch with our Sales team on 01727 226822 or [email protected]

The Company shall not be liable to the customer or deemed to breach any contract with the customer because of any delay in performing, or any failure to perform, any of the Company's obligations concerning the goods if the delay or failure was due to force majeure or to any other cause beyond the Company's reasonable control.

You agree that personalised items often have a longer lead time. We can not be liable for any delays caused.